J Michaels Salon reserves the right to refuse anyone demonstrating inappropriate or disrespectful behavior to any member of our team or salon company.

We immensely appreciate your punctuality. Please arrive shortly before your reserved time with us. Your reserved time is dedicated to you! If you happen to be running late for your scheduled time, we will do our best to accommodate you but please understand that your reserved time may need to be rescheduled or your services may need to be adjusted accordingly.

We know schedules are busy, therefore you will receive a confirmation email 7 days and 48 hours prior to your scheduled appointment and a confirmation text will be sent 24 hours prior to your scheduled appointment time. If you would need to change or cancel your appointment, please note our salon company’s Cancellation Policy.

Our cancellation policy is in place to respect the time of our service providers as well as the guests on our Waiting List.

Our salon company understands that schedules can change and therefore we require a minimum of at least 48 hours notice when cancelling or rescheduling an appointment. A credit card on file is required to schedule the following services; Hair Extensions, Lash Extensions, Microblading and Keratin Smoothing Treatment services. Appointments cancelled within 48 hours of the scheduled appointment time or if a guest would “no show”, a 50% charge of the service will be charged to the credit card on file.

We reserve the right to require non-refundable prepayment for services or decline scheduling guests that are habitually late or that do not show for their scheduled appointments.

Our minimum age requirement for any specialty services (eye lash extensions, hair extensions, color services, smoothing treatments and other texture services) is 18 years of age. If the guest is younger than 18, a parent or guardian may sign a Consent Form for the guest to receive the service/s.

We guarantee you will fall in love with our products at J Michaels Salon! If you are not completely satisfied with your purchase, you may exchange your purchase within two weeks.

*Exclusions: If a product has been purchased and the safety seal or packaging has been removed, the product may not be eligible for an exchange.

Our goal is 100% guest satisfaction. However, if you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon within one week of the original service received so your service will be to your satisfaction.

Please note: Our company is does not do refunds on any service or products. The “redo” service must be performed by the original scheduled service provider.

Please advice our service providers of any medical conditions or allergies you may have prior to your service with us.

If you have a reserved time to receive a special occasion or make-up application, we recommend you wear a button-down shirt for ease of changing.

At J Michaels Salon, we work as a cohesive team. If you would feel you would have a better experience with another service provider, please let us know.

If you were to leave behind a personal belonging after your visit, we will contact you immediately. Please remember that J Michaels Salon is not responsible for any lost or stolen items.

If you have any suggestions and/or questions about your service, please contact us at 515.288.0541.